bethanyrobyn

terms & conditions

Prepare yourself for the excitement that is… the terms and conditions! My favourite bit of any website! Hopefully, I’ve covered any queries you may have, but if you need any further information, please do get in touch.

Returns and exchange details

I do my best to describe and photograph items as accurately as possible. If you are dissatisfied with your purchase upon receipt, please do not hesitate to email me at bethanyrobyn@hotmail.co.uk

More than anything, I want you to be happy with your purchase, so I make every effort to ensure the cards and prints are packaged safely. If your purchase arrives damaged then please let me know and I’ll do my best to rectify the situation.

Refunds are issued for damaged, lost, stolen, or incorrect items. Photographs of damage and incorrect items are required.

Payment policy

Payments are accepted by debit/credit card or via Paypal.

Full payment is required before any work is dispatched.

If you are buying from outside the UK, you will be responsible for any import tax/customs fees that may apply. Please check your country’s customs policies to ensure safe delivery.

Delivery policy

Items will be dispatched 1-2 business days after payment is received.

Insurance is not included in shipping. If you require insurance or upgrades to your shipping method, please get in touch when placing your order.

Please verify your shipping address. I am not responsible for any delays or non delivery of items caused by incorrect and unconfirmed addresses.

If you wish items to be tracked or signed for please let me know before you make your purchase and I can arrange this for an extra cost.

I do my best to calculate accurate postage costs, and combine shipping on multiple purchases where ever possible.

UK ORDERS:

I use Royal Mail first class postage. Please allow 2-10 business days for delivery, depending on your location.

INTERNATIONAL ORDERS: 

I ship via Royal Mail. Delivery time takes 5 – 25 business days. I am not responsible for delays caused by customs. You are responsible for any duties or customs charges that may be imposed as a result of shipping. I will never mark a shipment as a gift as this is fraudulent. 

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If a package is returned to me due to an incorrect address provided by the buyer, there will be two options made available: 

1. the buyer may pay to have the package sent again. Postage must be purchased again by the buyer with the CORRECT address 

OR 

2. a partial refund (50% of the item’s cost, not including shipping) may be issued and the item will not be shipped again.